Shipping and Returns Policy

COVID-19 UPDATES

Please note due to Covid-19 we have restricted our Express shipping with in Australia and overseas.

This service will not be available until further notice. All shipping will be send out standard with tracking. Please note their is also delays in standard shipping across the country. We appreciate your patients during this crazy time. Happy Shopping.

Click and collect (Showroom Pick up) is available within Melbourne should you be within the 25km limit. Please note we will contact you with the time available for pick up. Thank you !

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original labels attached.

Several types of goods are exempt from being returned. Perishable goods such as cosmetics, jewellery and candles cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please note all exchanges will results in a credit note in-store or online. We do not offer refunds unless item has been deemed faulty by Ms H. Lifestyle management.

 

Refunds and Exchanges

All goods shipped by Ms.H Lifestyle are thoroughly checked before being mailed out.

*Please note* All sale items reduced or marked down cannot be returned for change of mind. No refunds will be issued only store credit. Final sale

Once your return is received, we will also notify you of the approval or rejection of your credit note.
Once your exchange is processed, a credit will automatically be applied to your account and you will be issued with a credit note.

Refunds* Ms H. Lifestyle does not issue refunds on change of mind or sizing. Should your item be deemed faulty a full refund will be issued to you account or original method of payment.

We only replace items if they are defective or damaged. If you need to exchange please send us an email at hello@mshlifestyle.com.au. We will issue you an exchange approval then please send your item to: 7c Bay Road, Sandringham, VIC 3191, Australia.

Shipping

To return your product, you should mail your product to: 

7c Bay Road, Sandringham, VIC 3191, Australia.

Labeled ATTN : 

MS H LIFESTYLE (Returns)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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* Please note * Pali Basket purchases will NOT be covered by the FREE shipping promotion of purchases over $100* 

When checking out with a Pali Basket you will be charged an additional $25* (Aus Wide) for shipping due to size and packaging of the Pali Basket. 

If for any reason your cart does NOT add the shipping fee you will be contacted by our team for added shipping cost.