Shipping and Returns Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original labels attached. 

Several types of goods are exempt from being returned.

This means no exchanges. Perishable goods such as cosmetics, jewellery, accessories and candles cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please note all exchanges will results in a credit note in-store or online. We do not offer refunds unless item has been deemed faulty by Ms H. Lifestyle management.

*Please note* All sale items reduced or marked down cannot be returned for change of mind. No refunds will be issued nor store credits. Final sale

 

Refunds and Exchanges

All goods shipped by Ms.H Lifestyle are thoroughly checked before being mailed out.

Once your return is received, we will also notify you of the approval or rejection of your credit note.
Once your exchange is processed, a credit will automatically be applied to your account and you will be issued with a credit note.

Refunds* Ms H. Lifestyle does not issue refunds on change of mind or sizing. Should your item be deemed faulty a full refund will be issued to you account or original method of payment.

We only replace items if they are defective or damaged. If you need to exchange please send us an email at hello@mshlifestyle.com.au. We will issue you an exchange approval then please send your item to: 7c Bay Road, Sandringham, VIC 3191, Australia.

Shipping

To return your product, you should mail your product to: 

7c Bay Road, Sandringham, VIC 3191, Australia.

Labeled ATTN : 

MS H LIFESTYLE (Returns)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All online orders are sent via AusPost

EXPRESS SHIPPING  $15- $20 * Depending on the weight of the purchase.

$15 Express shipping items under 1kg

$20 Express shipping items over 1kg

STANDARD SHIPPING  $10* Orders under $100

FREE SHIPPING  *STANDARD Orders over $100

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