Shipping and Returns Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original labels attached.

Several types of goods are exempt from being returned. Perishable goods such as cosmetics, jewellery and candles cannot be returned.

To complete your return, we require a receipt or proof of purchase.

 

Refunds and Exchanges

All goods shipped by Ms.H Lifestyle are thoroughly checked before being mailed out.

Once your return is received, we will also notify you of the approval or rejection of your refund.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment.

We only replace items if they are defective or damaged. If you need to exchange please send us an email at hello@mshlifestyle.com.au. We will issue you an exchange approval then please send your item to: 7c Bay Road, Sandringham, VIC 3191, Australia.

Shipping

To return your product, you should mail your product to:7c Bay Road, Sandringham, VIC 3191, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.